Page 13 - H43030_Navicent_Report_to_Community_final

Rural Care

Committed to ensuring that those who reside in rural areas of central and south Georgia have equitable access to
health and wellness services, Navicent Health took measurable steps in 2018 to elevate health and well-being for
those in rural communities.

WHEN EVERY SECOND COUNTS

In August 2018, Navicent Health and Air Evac Lifeteam announced they would join in a Preferred Provider Agreement. Both organizations are
firmly committed to patient-centered care. By joining together in a Preferred Provider Agreement, Navicent Health and Air Evac Lifeteam will
work collaboratively to serve patients in their greatest time of need, specifically ensuring that patients facing life-threatening situations—­ including

trauma, cardiovascular issues and stroke—receive air transportation to access optimum care quickly and efficiently. Both organizations look forward
to working together and building strong relationships with other healthcare providers to improve access to high-quality care, particularly in
underserved areas.

EMS: MORE THAN A HIGH-PERFORMING AMBULANCE SERVICE

Navicent Health EMS answers over 58,000 calls and transports more than 28,000 patients from Baldwin, Bibb, Jones and Twiggs counties
each year. Our EMS teams are also deeply involved in the communities they serve. During fiscal year 2018, Navicent Health EMS conducted
training courses for first responders in Baldwin, Jones, Treutlen and Twiggs counties; Stop The Bleed training for educators in Bibb, Jones,
Treutlen and Twiggs counties; CPR training throughout central Georgia; and approximately 20 DUI prevention programs for schools

throughout the region. Our EMS teammates also serve on educational advisory boards for Central Georgia Technical College, and Navicent
Health EMS served as the pilot agency for a Mercer University School of Medicine telehealth program for Twiggs County.
Navicent Health EMS also provides emergency standby services for public events, including President Donald Trump’s recent visit to

central Georgia. For this event, which was attended by an estimated 35,000 people, Navicent Health EMS coordinated care logistics and
normal EMS operation, treating over 200 attendees and transporting 20 to The Medical Center, Navicent Health.

TELEMEDICINE FOR RURAL PATIENTS WITH DIABETES

In February 2018, organizations including CoBank, EveryoneOn, Navicent Health and Robin Health launched the ConnectWell pilot
program in Macon. The program provided 100 patients with diabetes in rural southwest Georgia an internet-ready tablet to enable
them to manage and monitor their diabetes from home through an app and provide them with a direct connection to physicians at

Family Health Center, Navicent Health, a member of Navicent Health Physician Group, in Macon. The ConnectWell pilot program
will help lower patient blood sugar levels, minimize hospital and emergency room readmissions, enhance the ability of patients to
manage their own healthcare, and, by extension, drive down costs for both hospitals and patients. As Navicent Health enters its
strategic combination with Atrium Health, the two systems have placed an emphasis on telehealth and enhancing services for

residents of central and south Georgia.

MOBILE APP REDUCES HOSPITAL READMISSIONS FOR PATIENTS WITH COPD

In 2018, Navicent Health and SynsorMed launched an innovative digital solution that not only allows chronic obstructive
pulmonary disease (COPD) patients to take charge of their care but also allows care coordinators to connect with patients and
intervene before emergency room visits and hospital admissions become necessary. The SynsorMed app sends participating

COPD patients a daily alert to remind them to complete their daily survey. The survey prompts responses to questions
including:

1. Were you active today?
2. Did you feel like smoking today?
3. Is there tightness in your chest today?
4. Were you wheezing today?

5. Did you use your daily inhaler?
SynsorMed automatically notifies the patient’s Navicent Health care coordinator of any red flags, and the care
coordinator will reach out to the patient to address any issues before an emergency room visit or hospital readmission
becomes necessary. In addition to the daily survey, the app also provides daily medication alerts and an educational
component. Patients are able to contact their care coordinators directly through the app if they have a concern that
needs to be addressed.

REPORT TO OUR COMMUNITY | 2018 | 13